BPO Volume Hiring for Healthcare Process – Pan-India
A top-5 healthcare BPO needed to ramp up 200 customer support executives across Delhi, Mumbai, and Bangalore within 45 days to service a new US healthcare insurance client. The roles required candidates with strong Engli…
200 of 200 positions filled in 38 days across 3 cities. Show-up rate improved from 12% to 68% through WhatsApp engagement. 30-day attrition reduced from 35% to 11%. Cost-per-hire reduced by 40% vs. the client's previous vendor. Client renewed contract for an a…
Read the full case studyThe volume and speed WSNE delivered was remarkable, but what truly impressed us was the quality retention. Their pre-joining engagement program was a game-changer for our attrition numbers.